Faxsipit Monthly Newsletter
Inbound issues are almost always impossible for us to resolve especially when they are related to poor line condition or downstream carrier issues. Your clients should be made well aware of this limitation so their expectations are well managed. The problem is that we have far more ability and success to address outbound faxing issues. […]
Whether you are offering standalone virtual fax services or including them as an add-on feature with traditional faxing there are several variations on the service that can be used. Receiving Virtual Faxes The default method for receiving a virtual fax is by email with the faxed document coming as a PDF attachment. Multiple email addresses […]
If your customer can send faxes from their fax machine but complain they can’t receive faxes there are several things you can check to determine the cause. First, when a fax comes in does the user hear the fax machine ringing? If so does the fax machine pick up the call? You, or they, might […]
Vancouver – January 21st, 2016 – Shield 4UC™, a global leader in secure fax data transfer, today announces its release of Shield trunking services. A hosted cloud service for businesses requiring compliant data transfer that allows the efficient exchange of secure fax messages. Shield utilizes SFTP along with AES encryption to allow HylaFax users to […]
Prior to submitting an LNP request to our porting department make sure to check the following items: Is there a signed & dated Letter of Authorization (LOA) less than 30 days old? Is the LOA clear & legible? Are all Porting Telephone Numbers (PTNs) with the same carrier? Have any existing orders associated to the […]
As we start the new year it’s a good idea to remember the basic steps when dealing with faxing issues. We recommend that all techs have an ATA and vFax account. Even if these are shared it’s a good idea to have at least one of each. Often just sending a fax and checking if […]
As your clients increase their fax volume and they will based upon ever changing regulatory and compliance requirements. They need to consider separating out sending and receiving functions. Obviously a single fax machine cannot send out a fax while receiving one. Also if it is a multi-function device it might not be able to handle […]
Broadband is here in a big way, and there is no doubt that the migration from copper to broadband is huge for phone companies/carriers alike. With this migration to broadband companies are finding that the voice portion for the most part is fine, until they try to send or receive a fax over that Broadband […]
The PC to FAX Print Driver is a quick, easy, and efficient way for sending virtual faxes directly from a PC. The files and detailed instructions for you to deploy to your end users are available at http://wiki.faxsipit.com/doku.php?id=pc_to_fax_instructions. The print driver allows the computer to communicate directly to the client’s fax account. Clients simply need […]
When converting from analog faxing to ATA based faxing speed dial settings and automated jobs must also be converted. We do get a few calls a month that are caused by leaving dial parameters like ‘9’ to get an outside line or a bill or reference code added to the dial string on the fax machine. Obviously these parameters […]
