The mobile carrier has reported clearing their issue and thanks again for your understanding in the matter.
1:00 PM Pacific – At this time we encourage contact through email as a major wireless telecom outage is impacting remote staff and therefore reduces our capacity to answer support phone calls. For any support related issues we would encourage and recommend to correspond by email with email@example.com. For any other matters firstname.lastname@example.org can be contacted. Thank you for your understanding and we will update once we show we are no longer impacted by the mobile network issue.