Network Issues (affecting some toll-free customers) – RESOLVED

February 4th, 2020 7:00 am PST – All services restored.


February 3rd, 2020 7:00 am PST – We are following up on the issue with our carrier. There is no news at this stage. We are seeing numbers are working well. If you are experiencing issues, please feel free to email our support team (

Thank you for your patience and understanding.


February 2nd, 2020 8:30 pm PST – We are seeing numbers back in service but are still waiting for a clear message from our underlying carrier.


February 2nd, 2020 7:00 pm PST – The extreme weather-triggered landslides in BC that have affected many telecom providers, including our carriers, have restoration efforts well underway. Support workers continue work in North Bend and Hope, BC to remove debris created by these landslides in order to access and fix the fiber infrastructure that was severed.

Affected services in eastern Canada are being re-routed and restored as quickly as possible. We continue to seek alternative restoration options with our operations teams and service provider partners and continue to monitor the situation closely.


February 2nd, 2020 11:30 am PST – Update from our partner carriers. They are rebuilding the fiber cable on another link once they get the piece of equipment that will arrive at 4 pm PST.

Thank you for your patience and understanding.