Proactively ensuring our Customer Service commitment during the COVID-19 outbreak

UPDATE March 13th, 2020 – Now that the US has declared the COVID-19 outbreak to be a national emergency and similar actions have been announced in other parts of the world we have decided to increase our remote work policy for the next [30] days. We want to maximize our contribution in the efforts to reduce the risk of spreading the infection . Starting Monday March 16th, 2020 our office will have only 2 staff members in it on a rotating schedule. The rest of our staff will work from home. This decision is taken with you our customers in mind as well as ensuring the continued good health of our staff.  Over the last week we’ve found no impact to our operations and so expect we’ll be able to more than maintain our service commitments to you our customers. Please continue to reach out to us as you normally do. Again thank for your partnership.

In light of the COVID-19 outbreak on the west coast and similar actions by other technology companies we have asked some of our staff to work remotely for the time being. As a customer service focused company we want to ensure our continuing ability to meet our client’s needs and expectations. We also care very much about maintaining the health of our team, which will insure uninterrupted service. Almost all of our staff can fully function working remotely and we are well equipped with tools to deal with external and internal communications. Some of our staff members, whose commute to work doesn’t involve public transport, will continue to work in the office. This presence will ensure all scenarios are addressed to meet your needs. Please feel free to reach out to us as you normally do and as always thank for your continued partnership.