The Old Model Is Breaking Down
For years, fax platforms were built around single UC stacks or telco environments. That worked when businesses standardized on one communication platform for everything. But today, the landscape is radically different.
In 2025, hybrid UCaaS is the norm, not the exception. Gartner reports that more than 60% of mid-sized and large enterprises now use two or more UCaaS platforms in parallel, driven by mergers, departmental preferences, and partner requirements.
Take a typical accounting firm: Teams runs their internal ops, Zoom powers client calls, and Webex lingers for government contracts that demand it. Or consider a healthcare network using Teams internally while keeping Zoom for remote consultations and Webex for secure links with partner clinics. For MSPs, this translates into fragmented, constantly shifting communication stacks that legacy single-platform fax solutions simply can’t keep up with.
Fax remains mission-critical across healthcare, government, finance, and legal, but the old model of locking fax to a single UCaaS platform simply doesn’t fit anymore.
Multi-UCaaS integration isn’t a “nice-to-have” it’s a strategic necessity.
To navigate this new reality, organizations and MSPs need fax solutions that don’t just fit in but actively amplify the benefits of multi-UCaaS environments. The advantages go beyond convenience, they shape how teams work, how infrastructure evolves, and how businesses stay competitive. Here are four key reasons why multi-UCaaS integration is the smarter path forward.
1. Productivity: Meet Users Where They Already Work
Employees are most productive when tools fit naturally into their daily workflows. Forcing users to leave their UCaaS platform, juggle separate fax portals, or learn new systems leads to frustration and inefficiency.
Multi-UCaaS integration allows users to send and receive faxes directly from their preferred environment. Whether that’s Teams, Webex, or Zoom. There’s no context switching, no juggling multiple logins, and no retraining entire departments.
Example: A regional healthcare network uses Teams for internal collaboration but relies on Webex for secure communications with partner clinics. With FaxSIPit, both platforms can seamlessly connect to the same fax backend - one deployment, multiple UCaaS endpoints, zero user friction.
The result: users stay productive, IT stays sane, and fax becomes invisible infrastructure, not a daily annoyance.
2. Future-Ready Architecture: Build Once, Integrate Everywhere
UCaaS platforms evolve quickly - mergers happen, new tools emerge, preferences shift. A fax strategy that depends on one UCaaS provider means re-engineering every time the stack changes.
FaxSIPit’s platform was built to decouple fax services from the UCaaS layer. This means you can plug into Teams today, Webex tomorrow, Zoom next year, all without rebuilding your fax environment from scratch.
For MSPs, this flexibility is gold. It allows them to standardize their fax offering while supporting a diverse client base with different UC stacks. Instead of maintaining three separate fax solutions for three different clients, they can run one multi-UCaaS-ready platform.
You future-proof your communications infrastructure while reducing integration debt.
3. Avoiding Lock-In: Keep Your Options Open
UCaaS vendors like Zoom and RingCentral bundle basic fax as an afterthought. Tie yourself to one of those, and suddenly you’re picking your entire UCaaS stack based on the weakest feature. That might be convenient at first, but over time it limits flexibility and locks organizations into platforms that weren’t chosen for their strengths.
Multi-UCaaS fax integration breaks that lock-in.
MSPs and their customers can select UCaaS platforms based on what they do best: Teams for messaging, Zoom for video, Webex for security, while delivering robust, compliant fax through FaxSIPit. This decoupling means no more settling for a “catch-all” bundle where fax drags everything else down.
For MSPs, the benefit is huge: they can mix and match best-of-breed solutions to fit each customer’s unique needs, rather than forcing them into whatever their UCaaS vendor happens to offer.
The result? Smarter architectures, happier customers, and no compromises.
4. Why MSPs Love It: One Platform, Many Clients, Zero Headaches
MSPs live in the real world: every client uses a different mix of tools, and those tools are constantly changing. Historically, this meant deploying different fax solutions for different UC environments, which was a nightmare to manage.
Multi-UCaaS fax integration flips the script.
MSPs can offer one standardized fax platform that integrates cleanly with whichever UC stack each client prefers. This brings tangible benefits:
Lower support overhead: One platform to train on and support.
Simpler troubleshooting: Consistent architecture across clients.
Unified security and compliance: Standardized configurations reduce risk.
Faster onboarding: New clients plug into existing infrastructure.
MSPs can scale faster, reduce operational complexity, and deliver a stickier, higher-value service.
Conclusion: A Smarter Fax Future Is Already Here
Fax isn’t disappearing, it’s evolving. Organizations that embrace multi-UCaaS fax integration are setting themselves up for productivity, flexibility, and long-term resilience.
FaxSIPit was designed from the ground up for this future: interoperable, secure, and MSP-friendly. Whether you manage 10 clients or 1,000, you shouldn’t be locked into a single UCaaS platform or forced to rebuild integrations every year.
The future belongs to MSPs and IT leaders who see the bigger picture and act on it.
Ready to modernize? Book a demo to see how FaxSIPit makes multi-UCaaS fax simple.
