12:40 PM PDT – The call backlog has cleared and all services have returned to normal.
12:23 PM PDT – We have isolated the issue and service on all inbound services is returning to normal. We expect to see some congestion for next 15-30 minutes as we work through a backlog.
12:15 PM PDT – We are observing an issue with the inbound quality on calls coming from one of our underlying US carriers. We are escalating this issue with them and will update this posting as more information becomes available. Our apologies for any inconvenience and we appreciate your patience as we work to resolve this issue.