NetSapiens Integration Maximizes the Value of Cloud Faxing 

A new relationship between FaxSIPit and Crexendo / NetSapiens marks an important step forward for service providers and enterprises modernizing fax within unified communications environments. With this NetSapiens integration, FaxSIPit brings secure, cloud-based faxing directly into a leading UCaaS platform, enabling tighter workflow integration, simplified management, and stronger compliance support for regulated industries. This collaboration reflects a shared focus on replacing legacy fax infrastructure with scalable, API driven solutions that deliver real operational value inside the communications platforms organizations already rely on. 

Table of Contents 

What is NetSapiens Integration? 

Why Integrate FaxSIPit with NetSapiens? 

Key Use Cases for FaxSIPit and NetSapiens 

How NetSapiens Integration Works 

Regulated Industry Benefits 

Implementation Steps for FaxSIPit NetSapiens Integration 

Potential Issues and Solutions 

Key Takeaways 

FAQs

What is NetSapiens Integration? 

NetSapiens, a Crexendo company, is a leading unified communications as a service (UCaaS) platform for service providers and enterprises. NetSapiens integration refers to the process of linking external solutions such as FaxSIPit’s cloud-based faxing platform into the NetSapiens UCaaS or hosted PBX ecosystem. This connection allows providers and their clients to access advanced features and tightly unify business workflows, communications, and compliance-critical processes. 

Key NetSapiens integration categories include: 

• Microsoft Teams with native PSTN calling and branded portals 

• CRM connectors (Salesforce, HubSpot, Zoho, Dynamics, Zendesk) 

• Billing, OSS/BSS automation 

• Device, user, number provisioning 

• API-based custom vertical integrations (healthcare, education, legal, etc.) 

Why Integrate FaxSIPit with NetSapiens? 

FaxSIPit delivers secure, cloud-first faxing designed for compliance-driven markets such as healthcare, finance, legal, and education. By integrating FaxSIPit with NetSapiens, service providers can offer a seamless, modern fax experience within the same platform their clients already use for voice and messaging. 

Benefits of FaxSIPit's new NetSapiens integration include: 

• Single-pane-of-glass management for voice and fax 

• Simplified user onboarding, number management, and billing 

• Enterprise-grade security and HIPAA/SOC2 compliance 

• Reduced time and errors with automated fax provision and routing 

• Scalable, reliable cloud infrastructure vs. legacy fax hardware 

• Enhanced customer experience with unified support and analytics 

Key Use Cases for FaxSIPit and NetSapiens 

1. Healthcare (HIPAA-compliant Fax Over IP) 

• Streamlined transmission of patient records and prescriptions 

• Electronic fax workflow reduces manual handling and paper storage 

2. Legal and Financial Services 

• Secure exchange of confidential documentation 

• Audit trails, activity logs, and encrypted transmission to satisfy regulatory requirements 

3. Education and Public Sector 

• Easy migration from legacy fax hardware (POTS lines) to digital cloud fax 

• Centralized control for distributed campuses or offices 

How FaxSIPit’s New NetSapiens Integration Works 

FaxSIPit leverages NetSapiens’ open architecture, robust APIs, and administration portal for deep integration. Key features include: 

• Automatic provisioning of users, devices, numbers via NetSapiens admin tools 

• Embedded management UI for fax services within NetSapiens portals 

• Support for secure fax machine ATA for easy connection of existing fax hardware 

FaxSIPit also partners with device vendors and middleware specialists to provide a comprehensive solution suitable for enterprises and service providers migrating legacy analog fax to the cloud. 

Regulated Industry Benefits 

17% of businesses around the world still rely on fax, but traditional technology cannot accommodate modern security and privacy requirements, creating compliance risk. FaxSIPit’s integration with NetSapiens directly addresses the needs of regulated industries: 

• HIPAA, GDPR, SOC2, and other regulatory requirements met with robust controls 

• Support for digital and analog workflows, including hybrid deployments 

• Automated, auditable workflows to minimize risk and user error while driving value by maximizing fax cloud compliance 

• White-label portals for service providers to retain branding and customer relationships 

5 Easy Steps to Integrating FaxSIPit with NetSapiens 

Step 1: Gather Requirements and Define Project Scope 

• Identify user roles (admin, IT, end-user), compliance requirements, and migration needs 

• List existing fax numbers, devices (fax machines, ATAs), and user directories 

Step 2: Plan Integration Approach 

• Choose between native API, HTTPS Fax ATA, or hybrid deployment 

• Map workflows: user onboarding, fax routing, reporting 

Step 3: Configure NetSapiens Platform 

• Enable relevant APIs, billing/provisioning tools, and secure access controls 

• Set up single sign-on (SSO) or delegated admin (if required) 

Step 4: Onboard and Test Users 

• Automated provisioning of users and numbers 

• Pilot fax submission, delivery, and monitoring 

• Document results and resolve any issues 

Step 5: Go-Live and Support 

• Enable full production rollout 

• Train internal support teams and provide user education materials 

• Set up billing, CDR checks, and compliance reporting 

Common Integration Pitfalls and Solutions 

 Ready to learn how to transform communications with FaxSIPit’s secure cloud faxing solutions and NetSapiens integration? Contact us today. 

Key Takeaways 

• NetSapiens integration allows FaxSIPit to deliver secure cloud faxing directly within a UCaaS environment, uniting voice and fax under one platform. 

• Service providers benefit from automated provisioning, single-pane management, transparent billing, and compliance-centric workflows. 

• Regulated industries such as healthcare, legal, and finance can migrate from legacy fax to cloud solutions with minimal disruption. 

• The process requires clear planning, use of NetSapiens APIs and admin tools, and education to ensure smooth adoption. 

FAQs 

What is required to set up FaxSIPit with NetSapiens? 

You need NetSapiens admin access, API credentials, and a FaxSIPit partner account. Compatibility planning for existing devices may be required. 

Can I use FaxSIPit cloud fax with analog fax machines? 

Yes. Fax ATA connects traditional hardware to fully digital workflows. 

Does FaxSIPit support HIPAA and other compliance needs? 

Absolutely. FaxSIPit is SOC 2-audited and supports requirements for HIPAA, GDPR, and more by design. 

How is fax billing handled? 

Fax usage can be billed via integrated CDR data pulled from NetSapiens, supporting custom rating and tax compliance. 

Can I white-label FaxSIPit within my NetSapiens deployment? 

Yes. FaxSIPit offers white labeling to keep your branding prominent throughout the customer experience.