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Troubleshooting

Why isn't my Email-to-Fax sending, and why didn't I get an error message?

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What are the file size and attachment limits when faxing through the Web Portal?

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Why can I see a fax in my history but I am unable to view or download the actual file?

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Why does my fax show as “Processing” after I submit it?

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Why does a fax take longer to send than I expected?

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Why did my fax fail even though the fax number is correct?

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What does “Busy” mean on a failed fax?

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What does “No Answer” mean on a failed fax?

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Why does a scanned PDF take longer to fax than a regular PDF?

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My physical fax machine is hooked up to the ATA, but it won't send or receive. What should I check first?

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The WAN or Online lights on my ATA are blinking or turned off. What does this mean?

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Can I use the DesktopFAX print driver to receive inbound faxes on my computer?

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How do I control which users can send from the portal?

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How do I control which users can receive faxes?

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Why is a user unable to log in?

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Can one fax number be shared by multiple users?

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How should we handle employees who leave the organization?

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What should admins check before escalating a missing inbound fax?

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What should admins check before escalating a failed outbound fax?

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What does “Queued for delivery by ATA” mean?

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What does “Delivered to ATA” mean?

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Why can inbound faxes be received by the platform but not print on the machine?

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More Questions?

Browse the full FAQ

Why isn't my Email-to-Fax sending, and why didn't I get an error message?

Icon Here

What are the file size and attachment limits when faxing through the Web Portal?

Icon Here

Why can I see a fax in my history but I am unable to view or download the actual file?

Icon Here

Why does my fax show as “Processing” after I submit it?

Icon Here

Why does a fax take longer to send than I expected?

Icon Here

Why did my fax fail even though the fax number is correct?

Icon Here

What does “Busy” mean on a failed fax?

Icon Here

What does “No Answer” mean on a failed fax?

Icon Here

Why does a scanned PDF take longer to fax than a regular PDF?

Icon Here

My physical fax machine is hooked up to the ATA, but it won't send or receive. What should I check first?

Icon Here

The WAN or Online lights on my ATA are blinking or turned off. What does this mean?

Icon Here

Can I use the DesktopFAX print driver to receive inbound faxes on my computer?

Icon Here

How do I control which users can send from the portal?

Icon Here

How do I control which users can receive faxes?

Icon Here

Why is a user unable to log in?

Icon Here

Can one fax number be shared by multiple users?

Icon Here

How should we handle employees who leave the organization?

Icon Here

What should admins check before escalating a missing inbound fax?

Icon Here

What should admins check before escalating a failed outbound fax?

Icon Here

What does “Queued for delivery by ATA” mean?

Icon Here

What does “Delivered to ATA” mean?

Icon Here

Why can inbound faxes be received by the platform but not print on the machine?

Icon Here

If you can’t find what you’re looking for, our team is ready to help!

Can’t find what you’re looking for? Our team is here to help

If you can’t find what you’re looking for, our team is ready to help!

Can’t find what you’re looking for? Our team is here to help

If you can’t find what you’re looking for, our team is ready to help!

Can’t find what you’re looking for? Our team is here to help

If you can’t find what you’re looking for, our team is ready to help!

Can’t find what you’re looking for? Our team is here to help