Frequently Asked Questions
Frequently Asked Questions
Find quick answers to common questions about FaxSIPit services, billing, setup, and more.
Find quick answers to common questions about FaxSIPit services, billing, setup, and more.
Faxing & Delivery
Why isn't my Email-to-Fax sending, and why didn't I get an error message?
What are the file size and attachment limits when faxing through the Web Portal?
Why can I see a fax in my history but I am unable to view or download the actual file?
Why does my fax show as “Processing” after I submit it?
Why does a fax take longer to send than I expected?
Why did my fax fail even though the fax number is correct?
What does “Busy” mean on a failed fax?
What does “No Answer” mean on a failed fax?
Why does a scanned PDF take longer to fax than a regular PDF?
Getting Started
My physical fax machine is hooked up to the ATA, but it won't send or receive. What should I check first?
The WAN or Online lights on my ATA are blinking or turned off. What does this mean?
Can I use the DesktopFAX print driver to receive inbound faxes on my computer?
Admin & Team Management
How do I control which users can send from the portal?
How do I control which users can receive faxes?
Why is a user unable to log in?
Can one fax number be shared by multiple users?
How should we handle employees who leave the organization?
What should admins check before escalating a missing inbound fax?
Troubleshooting
What should admins check before escalating a failed outbound fax?
What does “Queued for delivery by ATA” mean?
What does “Delivered to ATA” mean?
Why can inbound faxes be received by the platform but not print on the machine?
Faxing & Delivery
Why isn't my Email-to-Fax sending, and why didn't I get an error message?
What are the file size and attachment limits when faxing through the Web Portal?
Why can I see a fax in my history but I am unable to view or download the actual file?
Why does my fax show as “Processing” after I submit it?
Why does a fax take longer to send than I expected?
Why did my fax fail even though the fax number is correct?
What does “Busy” mean on a failed fax?
What does “No Answer” mean on a failed fax?
Why does a scanned PDF take longer to fax than a regular PDF?
Getting Started
My physical fax machine is hooked up to the ATA, but it won't send or receive. What should I check first?
The WAN or Online lights on my ATA are blinking or turned off. What does this mean?
Can I use the DesktopFAX print driver to receive inbound faxes on my computer?
Admin & Team Management
How do I control which users can send from the portal?
How do I control which users can receive faxes?
Why is a user unable to log in?
Can one fax number be shared by multiple users?
How should we handle employees who leave the organization?
What should admins check before escalating a missing inbound fax?
Troubleshooting
What should admins check before escalating a failed outbound fax?
What does “Queued for delivery by ATA” mean?
What does “Delivered to ATA” mean?
Why can inbound faxes be received by the platform but not print on the machine?
If you can’t find what you’re looking for, our team is ready to help!
Can’t find what you’re looking for? Our team is here to help
If you can’t find what you’re looking for, our team is ready to help!
Can’t find what you’re looking for? Our team is here to help
If you can’t find what you’re looking for, our team is ready to help!
Can’t find what you’re looking for? Our team is here to help
If you can’t find what you’re looking for, our team is ready to help!
Can’t find what you’re looking for? Our team is here to help
We help companies achieve fax success. FaxSIPit is enabling fax digital transformation without compromising security, compliance or reliability.
All Right Reserved by Faxsipit
We help companies achieve fax success. FaxSIPit is enabling fax digital transformation without compromising security, compliance or reliability.
All Right Reserved by Faxsipit
We help companies achieve fax success. FaxSIPit is enabling fax digital transformation without compromising security, compliance or reliability.
All Right Reserved by Faxsipit
We help companies achieve fax success. FaxSIPit is enabling fax digital transformation without compromising security, compliance or reliability.
All Right Reserved by Faxsipit