Connect a physical fax machine to the cloud using an ATA (Analog Telephone Adapter) to send and receive faxes.

Steps

1. Plug the power adapter into the ATA and a power outlet

2. Connect a phone cable from the ATA Fax port to the fax machine’s Line In port

3. Connect an Ethernet cable from the ATA (WAN port) to your network (router or switch)

4. Wait approximately 5 minutes for the device to initialize

5. Confirm the following lights are solid/steady:

   • Power

   • Online

   • WAN

6. Once all three lights are steady, your fax machine is ready to send and receive faxes

Using the Fax Machine

• Send and receive faxes as you normally would from the fax machine

• The Fax light will turn on only during active send or receive activity

Notes

• Ensure the fax machine is connected to Line In, not Line Out

  • Line Out is typically used for an external handset and will not work for faxing

• Some fax machines include VoIP optimization settings (e.g., ECM, baud rate limits, VoIP mode)

  • These settings are not required when using an ATA

  • The ATA is specifically designed to handle fax transmission

  • Enabling these settings may reduce reliability or cause send/receive issues

• If the WAN light is not on:

  • The ATA is not receiving an IP address or cannot reach the network gateway

  • Contact your IT team to check network connectivity

• If the WAN light is on but the Online light is not:

  • The ATA cannot reach the fax network

  • Firewall or security rules may need to be updated

• If the Online or WAN lights do not become steady, contact your IT team for assistance