Nov 15, 2025
Maintenance
Retirement of the Classic Web Portal Scheduled for Q4 2025
Current Status – 10:21 AM PDT
The latest mitigations applied by Amazon Web Services (AWS) have successfully resolved the connectivity issues.
All FaxSIPit services are now fully operational, and no further interruptions are expected.
Our engineers will continue to monitor these systems closely to ensure stability across all regions.
Summary:
AWS network incident impacted some US-EAST-1 connectivity overnight.
FaxSIPit redundancy systems functioned as expected.
All services are stable as of 10:21 AM PDT.
Incident Timeline
Timestamp (PDT) | Event Description |
|---|---|
Jun 13 – 8:04 AM | AWS reported intermittent connectivity issues within US-EAST-1. FaxSIPit production services were partially affected. |
Jun 13 – 8:30 AM | Redundant systems in other AWS regions activated automatically to handle the additional load. |
Jun 13 – 9:10 AM | AWS initiated mitigation efforts across network layers. |
Jun 13 – 10:21 AM | Connectivity fully restored. FaxSIPit confirmed normal operations. |
Jun 13 – 12:00 PM | Continuous monitoring confirmed stability for all endpoints. |
Technical Details
Some production services within AWS US-EAST-1 experienced network packet loss and latency spikes beginning overnight.
FaxSIPit’s regional redundancy systems in US-WEST-2 and CA-CENTRAL-1 regions automatically engaged to manage traffic rerouting.
During the incident:
Outbound fax calls may have experienced connection retries.
Incoming fax sessions occasionally timed out during peak mitigation activity.
Customer Communication
All FaxSIPit clients were notified of the service impact via:
Email at 8:15 AM PDT
Live status banner on the Support Hub
In-product alert message for dashboard users
Next Steps
If you continue to experience any issues:
Reboot the FaxSIPit desktop client.
Check your fax queue for pending items.
If problems persist, please reach out to support.
