MetroFax looks simple: $11.95 per month, 500 pages, straightforward web fax. But there is no HIPAA compliance, no BAA, and cancellation complaints dominate every review site that covers the service.
We reviewed several alternatives with real HIPAA compliance, transparent pricing, and none of the billing practices MetroFax users are trying to escape.
Key Takeaways
MetroFax has no HIPAA compliance and does not offer a BAA. It is not suitable for healthcare, legal, insurance, or any workflow that handles protected information.
eFax, MetroFax, SRFax, and MyFax are all owned by Consensus Cloud Solutions. Switching between them is not switching providers. Same parent company.
We deliver 95%+ on a dedicated fax network versus 70 to 80% on raw T.38, based on transmission data across our platform. We serve 300+ channel partners across 40+ countries from infrastructure we built specifically for fax.
Some users report difficulty canceling MetroFax, including continued billing after cancellation attempts.
Most "MetroFax alternatives" lists include eFax, SRFax, and MyFax without disclosing that they are the same company.
Why People Leave MetroFax
No HIPAA compliance, documented cancellation problems, and a parent company that owns three of the most recommended "alternatives." Those are the reasons people leave MetroFax.
Why MetroFax users look to switch. Sources: MetroFax pricing; PissedConsumer; SmartCustomer.
No HIPAA compliance. MetroFax does not sign a Business Associate Agreement and is not HIPAA compliant. Independent sources confirm this: Paubox, AccountableHQ, and the Jotform HIPAA compliance checker all reach the same conclusion. MetroFax's own parent company directs healthcare users to eFax for HIPAA capability, which means paying more to the same company for compliance that other providers include at their base tier.
Cancellation is notoriously difficult. MetroFax holds a 1.5-star rating on PissedConsumer (25 reviews) and 1.4 stars on SmartCustomer (124 reviews). Some users report difficulty canceling, including accounts of continued billing after cancellation attempts. Multiple how-to-cancel guides exist on DoNotPay and JoinChargeback specifically because of MetroFax.
Pricing friction at every turn. Overage charges run $0.03 per page. The 3-day free trial requires a credit card, and users report difficulty canceling before the trial auto-converts to a paid subscription. The stated $11.95 per month assumes you never exceed 500 pages and never need a feature MetroFax does not offer.
Missing features that modern fax services include. No Microsoft Teams or Zoom integration. No API for automated workflows. No ATA hardware for physical fax machines. No configurable retention policies. No advanced encryption beyond basic transport. The web interface handles basic send-and-receive, and that is where it stops.
Before You Switch: The Consensus Cloud Problem
MetroFax, eFax, MyFax, SRFax, and jFax are all owned by the same company: Consensus Cloud Solutions (NASDAQ: CCSI), which spun off from j2 Global (now Ziff Davis) in 2021.
Four of the most-recommended MetroFax 'alternatives' share its parent company. Source: Consensus Cloud Solutions (NASDAQ: CCSI).
This matters because the most visible "MetroFax alternatives" lists on G2, TrustRadius, and comparison blogs include eFax and MyFax as separate options without disclosing that all three share a parent company.
Switching from MetroFax to eFax is not switching providers. It is paying $18.99 per month instead of $11.95 for a product under the same corporate umbrella. MetroFax's own parent company directs healthcare users to eFax for HIPAA, which means the "upgrade path" routes to a more expensive product within the same portfolio.
MyFax is the same situation. Different brand name, same parent company.
jFax follows the same pattern. Another Consensus brand marketed as a separate service.
When you see MetroFax alternatives lists that include eFax, MyFax, SRFax, or jFax, those are not alternatives. They are zero. The providers below are all independently owned and operated.
Quick Comparison: MetroFax Alternatives at a Glance
Provider | Best For | Starting Price | Pages/mo | HIPAA |
|---|---|---|---|---|
FaxSIPit | Organizations with physical fax machines and compliance requirements | $15/mo | 200 | All plans |
iFax | Mobile-first fax with built-in eSignatures | $8.33/mo (annual) | 200 | All paid plans |
Fax.Plus | International faxing across 40+ countries | $6.99/mo (annual) | 200 | Enterprise only ($79.99/mo) |
Nextiva vFax | Small offices already on Nextiva's phone system | Fax add-on (UC plans from $15/user/mo) | Varies | Custom enterprise pricing |
mFax (Documo) | Healthcare teams that need EHR integration | $20.99/mo | Varies | All plans |
Notifyre | Occasional senders who prefer pay-per-fax | $0.03/page send | Pay per use | All accounts |
Pricing reflects each provider's published page as of June 2026.
Top 6 MetroFax Alternatives
1. FaxSIPit: Best for Organizations With Physical Fax Machines and Compliance Requirements
FaxSIPit is independently owned and operated. We are not a subsidiary of Consensus Cloud Solutions, and our infrastructure is not shared with MetroFax, eFax, or any other fax brand portfolio. We serve over 300 channel partners across 40+ countries from a dedicated fax network we built and manage ourselves.
That independence matters when the reason you are leaving MetroFax is the parent company behind it.
MetroFax has no HIPAA compliance. We include HIPAA, TLS encryption, BAA signing, configurable retention, and full audit trails on every plan, from Starter through Enterprise. No compliance tier gate. No upgrade required.
Our network delivers a 95%+ delivery rate versus 70 to 80% on raw T.38, based on transmission data across our platform. For more on why this matters in regulated environments, see our breakdown of fax reliability in regulated industries. The difference is the infrastructure sitting above the protocol. Our network uses a high-availability, fault-tolerant architecture with intelligent multi-carrier retry.
If one carrier path encounters packet loss or congestion, traffic automatically reroutes through an alternate path optimized for fax performance, including latency, hop count, and codec negotiation. VoIP fax add-ons ride on phone infrastructure where fax is a secondary workload. Our network is purpose-built for fax and is never busy at the point of receipt.
MetroFax has no option for physical fax machines. SecureFax-ATA bridges existing machines and MFDs to encrypted cloud infrastructure without replacing hardware. Routing rules, shared numbers, and machine workflows stay intact while the cloud handles transmission, encryption, and storage underneath.
Pricing (as of June 2026):
Starter: $15/mo (1 line, 1 user, 200 pages)
Pro: $40/mo (3 lines, 10 users, 1,000 pages)
Business: $100/mo (10 lines, 25 users, 2,500 pages)
Enterprise: contact us for custom deployments
All plans include up to 7 years of unlimited fax storage. We integrate with Microsoft Teams, Zoom (named Zoom's App of the Month), Copilot, and Google Workspace. Our REST API supports custom integrations. BYOC (Bring Your Own Carrier) and SIP trunk options give IT teams control over their deployment architecture.
Pros: Independently owned. Dedicated fax network with 95%+ delivery. HIPAA on every plan. SecureFax-ATA for physical machine migration. Teams, Zoom, Copilot, Google Workspace integrations. REST API, BYOC, SIP trunks. 7-year storage.
Cons: No free tier. Starter plan is $3.05/mo more than MetroFax's base. No built-in eSignature.
See how FaxSIPit handles HIPAA-compliant fax | View pricing
2. iFax: Best for Mobile-First Fax With Built-In eSignatures
MetroFax has no mobile app. iFax is built around one. The native iOS and Android apps support sending, receiving, signing, and annotating faxes from a phone or tablet. For staff who fax outside the office, the mobile experience is the differentiator.
HIPAA compliance is available on all paid plans. iFax includes AI-powered OCR for document scanning and built-in eSignatures. Pricing starts at $8.33 per month on an annual plan ($14.99 monthly).
iFax has the largest SEO presence in the consumer fax category, with a product designed around individual users and small teams. Enterprise admin controls and infrastructure-grade features (dedicated lines, BYOC, fax server replacement) are limited compared to platform-focused alternatives.
Pros: Native mobile apps (iOS/Android). HIPAA on all paid plans. Built-in eSignatures and OCR. Low starting price.
Cons: Consumer-oriented feature set. Limited enterprise admin controls. HIPAA implementation varies by tier.
3. Fax.Plus: Best for International Faxing Across 40+ Countries
MetroFax provisions numbers in limited regions. Fax.Plus supports number provisioning across 40+ countries and holds ISO 27001 and SOC 2 Type II certifications from its Swiss headquarters.
The Basic plan starts at $6.99 per month (annual billing) for 200 pages. Mobile apps are available on iOS and Android. The interface is modern and well-reviewed.
The HIPAA limitation is significant for regulated buyers: BAA signing is only available on the Enterprise plan at $79.99 per month. For healthcare, legal, or financial teams, the effective entry price for compliance is $79.99, not $6.99.
Pros: International coverage (40+ countries). Swiss-based. ISO 27001, SOC 2 Type II. Mobile apps. Low starting price for non-regulated use.
Cons: HIPAA gated behind $79.99/mo Enterprise tier. Expensive at scale for compliant workflows.
4. Nextiva vFax: Best for Small Offices Already on Nextiva's Phone System
Nextiva no longer sells a standalone vFax plan. As of June 2026, online fax is an add-on to Nextiva's unified communications plans, which start at $15/user/mo (Core) and run up to $75/user/mo (Scale). Fax is included on the higher tiers and available as an add-on on Core.
The trade-off is that Nextiva fax is a phone-system add-on, not a standalone fax platform. Standard plans do not include HIPAA compliance or BAA signing. HIPAA requires contacting Nextiva's sales team for custom enterprise pricing that is not published. There is no fax API, no mobile app, no UCaaS integrations beyond email-to-fax, and faxes are auto-deleted after six months.
For small offices already paying for Nextiva's UC platform that do not need HIPAA, fax is a logical add-on. For organizations with compliance requirements, the gaps are disqualifying.
Pros: Logical add-on if already on Nextiva's UC platform. Low overage rate.
Cons: No standalone fax plan — requires a UC subscription. No HIPAA on standard plans. No API. No mobile app. 6-month storage limit.
For a deeper comparison, see our Nextiva fax alternative guide.
5. mFax (Documo): Best for Healthcare Teams That Need EHR Integration
mFax connects directly to EHR systems and includes AI-powered document processing with automated classification and routing. For healthcare organizations leaving MetroFax because of the HIPAA gap, mFax addresses compliance and clinical workflow in the same platform.
HIPAA compliance and SOC 2 Type II certification are included on all plans. Built-in eSignatures and developer-focused REST API support programmatic fax workflows. The starting price ($20.99/mo) is higher than most consumer fax services, but the value is in the clinical automation, not the per-page math.
Pros: EHR integration. AI document processing. HIPAA and SOC 2 on all plans. REST API. eSignatures.
Cons: Higher starting price. Smaller brand presence. Less community support.
6. Notifyre: Best for Occasional Senders Who Prefer Pay-Per-Fax
Notifyre charges $0.03 per page to send with no monthly subscription. For users who send a few faxes per month and are tired of MetroFax's recurring billing and cancellation friction, pay-per-fax eliminates the subscription trap entirely.
HIPAA compliance is included on all accounts. The platform holds ISO 27001 certification and supports fax broadcasting to 20,000+ recipients. Receiving requires a number subscription at $4.90 per month.
Notifyre is Australian-based, which may affect support availability during US business hours. At high volumes, per-page costs exceed what subscription services charge.
Pros: No monthly subscription for sending. HIPAA included. ISO 27001. 20,000+ broadcast recipients.
Cons: Costs add up at regular volume. Australian-based support. Newer brand with less US market presence. Receiving requires a separate subscription.
How to Choose a MetroFax Replacement
The right replacement depends on what MetroFax is not giving you. Start with the gap that matters most.
If you handle patient records, legal documents, or financial data: HIPAA compliance is non-negotiable. MetroFax has none. FaxSIPit and mFax include HIPAA on every plan. See our guide to the best HIPAA-compliant fax services for a deeper breakdown. iFax includes it on all paid plans. Fax.Plus and eFax gate it behind $49.99 to $79.99 per month tiers.
If you still rely on physical fax machines: SecureFax-ATA is the only option on this list that bridges existing hardware to an encrypted cloud via HTTPS. No other provider offers ATA hardware for physical machine migration.
FaxSIPit is the only alternative here with hardware to migrate physical fax machines.
If you just need cheap fax with no subscription: Notifyre ($0.03 per page, no monthly commitment) eliminates the recurring billing MetroFax users complain about most. For very low volume, it is the simplest option.
If international faxing matters: Fax.Plus provisions numbers in 40+ countries. We reach 40+ countries through our channel partner network.
Verify who owns the company before you port. Review sites list eFax, MyFax, and even SRFax as MetroFax alternatives without disclosing they share its parent company. Check the parent company. If it is Consensus Cloud Solutions, you are not switching providers.
Frequently Asked Questions
What is the difference between MetroFax and eFax?
MetroFax and eFax are both owned by Consensus Cloud Solutions (formerly j2 Global). They share a parent company. The main difference is pricing and compliance: eFax starts at $18.99 per month (Plus plan, 340 pages) and offers HIPAA on the Protect plan at $49.99 per month. MetroFax starts at $11.95 per month (500 pages) but has no HIPAA compliance at all. Switching from MetroFax to eFax is paying more to the same company, not switching providers.
Is MetroFax HIPAA compliant?
No. MetroFax does not sign a Business Associate Agreement and does not meet HIPAA requirements for protected health information. This is confirmed independently by Paubox, AccountableHQ, and the Jotform HIPAA compliance checker. MetroFax's parent company directs healthcare users to eFax for HIPAA capability. For HIPAA-compliant fax that includes BAA signing on every plan, our plans start at $15 per month.
Who owns MetroFax?
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI). Consensus was formerly part of j2 Global, which rebranded as Ziff Davis. The company spun off as an independent public entity in 2021. Consensus also owns eFax, MyFax, SRFax, and jFax. For more on how this affects your choice of fax provider, see our eFax alternative guide.
Is there a free MetroFax alternative?
No provider offers free HIPAA-compliant fax. Some services (iFax, Fax.Plus) offer free tiers or limited free pages for personal use, but these exclude HIPAA features, BAA signing, and the compliance infrastructure regulated workflows require. FaxZero lets you send up to 5 free faxes per day with ads on the cover page, but it has no HIPAA compliance, no receiving, and no ongoing fax number. For any workflow involving protected health information, legal documents, or financial records, plan on $6.99 to $15 per month minimum for a compliant service.
Can I port my MetroFax number to another provider?
Yes. Most cloud fax providers support local number portability. Start the port request with your new provider, not with MetroFax. Keep your MetroFax account active until the transfer completes to avoid losing the number. We provide dedicated migration support for organizations porting from MetroFax or other providers.
The Bottom Line
MetroFax's $11.95 starting price looks competitive until you account for what is missing: zero HIPAA compliance, documented cancellation problems, no modern integrations, and no encryption beyond basic transport.
The bigger issue is structural. Three of the most visible "alternatives" on review sites are owned by the same parent company. Switching from MetroFax to eFax or MyFax does not change your provider. It changes the label and the price.
We serve over 300 channel partners across 40+ countries from a dedicated fax network we built for organizations where fax failure has regulatory, legal, or patient-safety consequences. HIPAA compliance and TLS-encrypted delivery are included on every plan, starting at $15 per month.
See how we handle HIPAA-compliant fax at scale, or compare plans and pricing.
