If your customer can send faxes from their fax machine but complain they can’t receive faxes there are several things you can check to determine the cause. First, when a fax comes in does the user hear the fax machine ringing? If so does the fax machine pick up the call? You, or they, might […]
Vancouver – January 21st, 2016 – Shield 4UC™, a global leader in secure fax data transfer, today announces its release of Shield trunking services. A hosted cloud service for businesses requiring compliant data transfer that allows the efficient exchange of secure fax messages. Shield utilizes SFTP along with AES encryption to allow HylaFax users to […]
Prior to submitting an LNP request to our porting department make sure to check the following items: Is there a signed & dated Letter of Authorization (LOA) less than 30 days old? Is the LOA clear & legible? Are all Porting Telephone Numbers (PTNs) with the same carrier? Have any existing orders associated to the […]
As we start the new year it’s a good idea to remember the basic steps when dealing with faxing issues. We recommend that all techs have an ATA and vFax account. Even if these are shared it’s a good idea to have at least one of each. Often just sending a fax and checking if […]
Marlboro, NJ (December 3, 2015) – Leading fax network operators and technology vendors today announced the launch of Fax Federation, an industry consortium focused on creating the world’s largest secure fax network. Fax Federation represents an open standard that bypasses the need for traditional PSTN infrastructure. It connects all major fax servers and fax-enabled applications […]
