Interpret fax transmission errors and determine the correct action.
Steps
Locate the error message in your fax activity or notification
Identify the error type
Follow the recommended action based on the error category
Notes
Errors typically fall into three categories:
Number / destination issues
Temporary network issues
System or compatibility issues
Error Message Explanation
Error message | Explanation | Action |
File conversion error | This cause indicates that the file cannot be converted to a fax. | Check attachment |
Unallocated number | This cause indicates that the called party cannot be reached because it is not currently assigned. | Check destination number and resend |
No user responding | This cause is used when a called party does not respond to a call establishment message within the prescribed amount of time. | Check destination number and resend |
Number changed | This cause is returned when the called party number is no longer assigned. | Check destination number and resend |
Invalid number format | This cause indicates that the called party cannot be reached because the number is not in a valid format or is not complete. | Check destination number and resend |
Facilities rejected | This cause is returned when a supplementary service requested by the user cannot be provided by the network. | Check destination number and resend |
Call rejected | This cause indicates that the equipment sending this cause does not wish to accept this call, although it could have accepted the call. | Check destination number and resend |
Transmission error | This cause indicates communication errors, like line noise or packet loss, etc., during fax transmission. | Resend or Try Again Later |
User busy | This cause is used to indicate that the called party is unable to accept another call because the user busy condition has been encountered. | Resend or Try Again Later |
No circuit/channel available | This cause indicates that there is no appropriate circuit/channel presently available to handle the call. | Resend or Try Again Later |
Destination out of order | This cause indicates that the destination indicated by the user cannot be reached because a signal message was unable to be delivered to the remote party. This may be due to equipment failures at the remote party or user equipment off-line. | Contact Receiver & confirm they are able to receive faxes. Then resend |
Outgoing calls barred | This cause indicates that outgoing calls are not allowed. | Contact Support |
Originator cancel | This cause is used to indicate that the call was canceled by the sender. | Contact Support |
Incompatible destination | This cause indicates that the receiving equipment has a compatibility issue (e.g. data rate) and so a call cannot be established. | Contact Support |
Exchange routing error | This cause indicates that the destination cannot be reached because an intermediate exchange has released the call. | Contact Support or Try Again Later |
Recovery on timer expiry | This cause indicates that a procedure has been initiated by the expiration of a timer in association with error handling procedures. | Retry and if fails again please Contact Support |
